Best Price Guarantee Terms & Conditions
Dos Palmas Island Resort & Spa will make available the best guest room price for the hotel (the "Best Price Guarantee"). "Dos Palmas Island Resort & Spa Website" are the websites owned or operated by or on behalf of Dos Palmas Island Resort & Spa bearing the logo and branding of Dos Palmas Island Resort & Spa.
In the unlikely event that a lower price at Dos Palmas Island Resort & Spa is made available on a non- Dos Palmas Island Resort & Spa website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), Dos Palmas Island Resort & Spa will honor that Competing Price.
Submitting a Claim
- For a claim to be eligible under the Best Price Guarantee:
- The claim must be submitted within 24 hours after making a reservation through a Dos Palmas Island Resort & Spa Website, and at least 24 hours before the standard check-in time at Dos Palmas Island Resort & Spa Hotel.
- The claim must include:
- Full Name on the reservation
- Booking Confirmation Number
- Reservation date
- Check-in / Check-out dates
- Room type
- Number of guests
- Website rate
- Lower rate found (with currency)
- Website address where the lower price was found
- Email the complete details of your claim to reservations@directwithhotels.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.
Claim Validation
- For the Competing Price to be valid, the same accommodations must be a currently available for booking at a qualifying lower price in the currency of the hotel.
- Dos Palmas Island Resort & Spa will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same Dos Palmas Island Resort & Spa.
- Dos Palmas Island Resort & Spa will convert any Competing Price offered in a different currency than the price made available through the Dos Palmas Island Resort & Spa Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
- Taxes, surcharges, booking fees, extra adult fees, fees for children, rollaway charges, or other fees and incidental charges will be included in the price comparison.
- The estimated value of value-added amenities (e.g., free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by Dos Palmas Island Resort & Spa when honoring a lower price.
- Dos Palmas Island Resort & Spa may deny claims where the difference between the Competing Price and the price on the Dos Palmas Island Resort & Spa Website is less than one percent.
- A claim may be rejected by Dos Palmas Island Resort & Spa if submitted claim is incomplete or concerns a non- Dos Palmas Island Resort & Spa website.
- The Best Price Guarantee does not apply to:
- Differences in the accommodations (e.g. different room type, view, amenities, dates, length of stay, number of guests, cancellation/refund policies, terms and conditions for the booking)
- Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
- Contracted rates based on bulk buying agreement;
- Group buying sites;
- Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
- Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
- Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
- Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
Other Terms
- The Best Price Guarantee does not apply to existing reservations that are not booked through a Dos Palmas Island Resort & Spa Website, and Dos Palmas Island Resort & Spa is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non- Dos Palmas Island Resort & Spa website).
- The Best Price Guarantee will be suspended during times where the Dos Palmas Island Resort & Spa Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond Dos Palmas Island Resort & Spa’s reasonable control.
- A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
- Dos Palmas Island Resort & Spa has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Dos Palmas Island Resort & Spa reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
- Dos Palmas Island Resort & Spa may at any time and without notice terminate or restrict a person's ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion Dos Palmas Island Resort & Spa determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at Dos Palmas Island Resort & Spa after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
- Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Philippines.
- Void where prohibited by law. Dos Palmas Island Resort & Spa reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at any time in its sole discretion and without prior notice.
Revised: Oct 25 2017
